For U.S. orders, we process and ship all orders with 3 business days. We ship using First Class International mail which takes 3-5 days to deliver to most US based addresses. It may be sooner, but we always advise the longest wait period in case there are any issues out of our control such as weather, USPS delays etc.
USPS 2 Day Priority Mail is not included and is not free.
For international orders, delivery takes between 7-14 business days.
Yes. As soon as your order is shipped, you will receive a tracking number and confirmation via email. Please allow 24-48 hours for USPS to update their database before you can following the status of your shipment.
We currently only accept returns on U.S. orders. We offer a 30-day return policy from the shipped date. Please notify us if you want to return a product and we will send you a pre-paid USPS shipping label. Once we receive your return you will receive a refund. Please note that we only accept returns of unopened and unused products. We do not accept returns on sale items.
We do not accept any returns or offer any refunds on international products.
Most Korean products typically have the manufactured date rather than the expiry date on them. The manufactured date looks like this: 제조년월. For most skincare items, it can be used up to 36 months from the manufactured date. The shelf life will be shown in a tiny jar icon. If it says "6" it means the product can be used for 6 months from the date you open it. If you are unsure, please email us at firstname.lastname@example.org